One of Vietnam’s first commercial joint stock bank SeAbank is in the process of digitisation of Banking operations. Considering digitisation as the vital support of banking progression.
Southeast Asia Commercial Joint Stock Bank (SeABank – Vietnam) continuously upgrades its infrastructure,
To include the Latest Artificial Intelligence (AI) systems that is utilised to improve the customer experience while optimising banking operations.
The bank has invested millions of US dollars since 2005, to implement the banking core system -Temenos (Switzerland) Known as T24 Temenos, it has been upgraded to R18 version that incorporates several optimization features.
SeABank has also successfully maintained and implemented its ISO 27001:2013 certification and PCI-DSS security standards for electronic document exchange,
Card transactions, digital signatures and ‘iron-clad’ authentication solutions such as OTP tokens and two-channel authentication.
The Artificial Intelligence of SeABank platforms help drive its services having successfully carried out the 2020 Core AI Project that enhanced the banks products,
Like SeAMobile a financial application which features a Virtual ‘personal financial assistant.’ Along with end to end customer experience.
After including eKYC features into SeAMobile, SeABank aims to club its SeATeller function to completely transform the customer experience to a new and even higher level of convenience by compressing the required transaction time.
To power its Customer Care Efficiency (CCE) standards, SeABank cooperates with FPT Smart Cloud being the first domestic bank to launch such an FPT AI Virtual Assistant solution into the Vietnamese banking arena.
Possessing almost incomprehensible speed this Virtual Assistant simultaneously conducts thousands of conversations with the average call
It requiring less than 120 seconds for a 98% call success rate, providing SeABank with an optimal solution to advance its digital transformation.
This concurrent, strategic investment of Vietnam’s SeABank is considered by the Bank’s leader as;
“the vital foundation for SeABank to reach our digital convergence goal”
