Digital services and consulting company Infosys, on Wednesday, collaborated with Proximus a telecommunications company, on ServiceNow platform to transform its customer service management (CSM) operations.
The company said it assisted Proximus in standardizing its existing procedures on the ServiceNow platform.
The tech assistance company said it has replaced Proximus’ CSM operations with Infosys Cobalt, a suite of services, solutions, and platforms that help organizations accelerate their cloud transition.
This has allowed the corporation to reduce ServiceNow platform customizations while increasing business value, added the firm.
The global technology and business process services market, estimated to be worth between $900 billion and $1 trillion annually, is expected to rise at a rate of about 5% annually over the next five years, according to research by McKinsey.
“A complete reassessment, powered by Infosys Cobalt, has enabled Proximus to accelerate its business value through better usability of the ServiceNow platform,” said Upendra Kohli, Senior Executive of Infosys.
Digital consulting company, recently, expanded its strategic collaboration to assist global businesses in expediting their AI adoption, enabling businesses to become more cost-effective and performance-driven and responsible by design.
In February, Infosys, also, launched Responsible AI (RAI), a part of Infosys Topaz, an AI-first set of services, solutions and platforms using generative AI (GenAI) technologies.
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