Petromin Express Wins the Customer Service Excellence Award at Business Tabloid Awards 2024

Riyadh, Saudi Arabia – Petromin Express, recognised for its services, was awarded the “Customer Service Excellence in Automotive Solutions” at the 6th Annual Business Tabloid Awards in recognition of the company’s continuous efforts in revolutionising automotive care through hyper-personalised services, innovative technology, and sustainability.

Petromin Express set the pace in the industry by embracing the personalised customer experience. From personalised service suggestions to timely notifications through its easy-to-use mobile app, the company facilitates every step to be easy and rewarding. “We don’t work on vehicles in isolation—we build relationships”, asserted Petromin Express CEO, Mr. Tariq. “This is a testament to the company’s dedication to knowing drivers’ personal needs and delivering empowering solutions.”

Combined with its physical service centres, Petromin Express offers customers flexibility and convenience. Its easy-to-use app includes service tracking, reminders, and real-time communication, while no-appointment centres save customers time. Their open and quick turnaround contributes to their reputation as a reliable service provider.

Petromin Express is at the forefront of the industry’s environmental initiatives. Innovations like the AC gas recycling system and water-conserving Eco Wash Service have cut the carbon footprint by 30 tons per year and conserved 2.7 million litres of water, balancing high levels of customer convenience and environmental responsibility.

Petromin’s success is led by the company’s competent employees, including Petromin’s trailblazing female technicians, who increase interaction with women drivers. Petromin Express also educates and empowers customers through its vehicle maintenance awareness program for young women, which helps build confidence and car literacy.

Continuous innovation is decentralised, self-organising “Excellence is a journey, not a destination”, emphasised Mr. Tariq. “This recognition encourages us to work hard and surpass expectations. We remain committed to setting new standards in car care.” Concerning Petromin Express, blending ease, sustainability, and personal attention.

With its centres across Saudi Arabia, innovative internet-based systems, and environmentally friendly measures, the company has drivers ready to rush to the customer.
(Source: Business Tabloid Awards)

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