Software developing firm ServiceNow signed a deal to acquire task mining company UltimateSuite, on Monday, to enhance the process of mining and intelligent automation across the Now Platform.
The firm said this acquisition aims to strengthen automation and artificial intelligence (AI) capabilities to help its clients identify troubles and drive strong operational efficiencies.
ServiceNow said UltimateSuite’s task-mining technology provides actionable insights to streamline repetitive work and identify automation opportunities, a core piece of process mining.
UltimateSuite provides users with operational intelligence through predictive analysis and actionable prompts, facilitating the acceleration of digital business transformation and the enhancement of employee experiences, added the firm.
The firm said the Gartner study suggests that the global process mining software revenue is projected to grow to $2.3 billion by 2025. Additionally, the firm said the Now Platform helps its clients to better understand the workflow across people’s tasks.
“We believe that automation, built with the power of our task mining technology, can help employees and businesses expand the potential of their creativity and productivity,” said Robert Samanek, CEO of UltimateSuite.
“We are proud to join ServiceNow and integrate UltimateSuite into the Now Platform to drive actionable insights that identify opportunities to transform the way people work,” Samanek added.
Task Mining is a process where user interaction data from digital systems is collected and analyzed to assess the efficiency of a task within a larger process. Data link keystrokes, mouse clicks, and additional data entries that follow as part of completing a given operation.
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