The teleconferencing software Zoom acquires cloud contact centre Five9 for $14.7 billion.
The call centre software of Five9 is used by more than 2,000 clients such as Lululemon, Under Armour, and Olympus, and the deal is expected to be completed in the first half of 2022 having been approved by the boards of both companies.
The Chief Executive Officer and Founder of Zoom, Eric S. Yuan, said:
“We are continuously looking for ways to enhance our platform, and the addition of Five9 is a natural fit that will deliver even more happiness and value to our customers,”
“Zoom is built on a core belief that robust and reliable communications technology enables interactions that build greater empathy and trust, and we believe that holds particularly true for customer engagement.
“Enterprises communicate with their customers primarily through the contact centre, and we believe this acquisition creates a leading customer engagement platform that will help redefine how companies of all sizes connect with their customers.
“We are thrilled to join forces with the Five9 team, and I look forward to welcoming them to the Zoom family.”
About Zoom
It is a teleconferencing software program developed by Zoom Video Communications, Found in 2011, Zoom is publicly traded (NASDAQ: ZM) and headquartered in San Jose, California U.S.A.
About Five9
Five9 is one of the pioneer of cloud-based contact centre software which delivers a comprehensive suite of easy-to-use applications that allows management and optimization of customer interactions across many different channels.
